pisobet Privacy Policy

1. Information We Collect

When you register and use the pisobet platform, we collect certain personal information that is necessary to operate your account and comply with regulatory requirements. This includes your full name, date of birth, mobile number, email address, and a government-issued identification document for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically collect technical data including your device type, IP address, browser type, and session activity logs to ensure platform security and improve your experience. Location data may be collected to verify that you are accessing the platform from within the Philippines, as required by our operating licence. You are responsible for ensuring that all information you provide is accurate, complete, and kept up to date.

2. How We Use Your Information

The personal information we collect is used primarily to create and manage your account, process transactions, and deliver the sports betting, fish game, and promotional features available on the platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Where you have opted in, we may also send you information about promotions, VIP rewards, and new platform features that may be relevant to you. Your data is used to verify your identity and age in compliance with Philippineregulations governing online entertainment and responsible gaming, including the requirement that all players are at least 21 years of age. We also analyse aggregated, anonymised usage data to improve platform performance, identify technical issues, and develop new features that better serve Filipino players. Your information will not be used for any purpose that is incompatible with the purposes described in this policy without your prior consent.

3. Sharing Your Data

pisobet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, and technical infrastructure partners, all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to regulatory authorities, law enforcement agencies, or anti-money laundering bodies in the Philippines, and we will comply with such obligations without prior notice to you where the law requires it. If pisobet undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We will never share your data with any third party in a manner that violates your rights under the Data Privacy Act of 2012.

4. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the pisobet platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption and access controls. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with the timelines required by law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to keep your login credentials confidential at all times.

5. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, and this policy is part of how we fulfil that obligation. You have the right to access a copy of the personal information we hold about you by submitting a written request to our support team at [email protected]. You may also request the correction of any inaccurate or incomplete data, and we will process such requests within a reasonable timeframe. Where processing of your data is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data privacy rights have been violated.

6. Cookies and Tracking

The pisobet platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used so that we can continue to improve it. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and use core features. Analytics cookies help us understand which parts of the platform are most used and where technical improvements are needed, and these are collected in aggregated, anonymised form. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you on the platform. By continuing to use pisobet after being informed of our cookie practices, you consent to the use of cookies as described in this section.

7. Contact & Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pisobet handles your personal data, please contact our Data Protection Officer by email at [email protected]. We aim to respond to all data privacy enquiries within five business days. This policy may be updated periodically to reflect changes in our practices, legal requirements, or platform features, and the revised version will be published on this page with an updated effective date. We encourage you to review this page regularly to stay informed of any changes. For general platform questions, you can also visit our FAQ page or review the Terms and Conditions for a full picture of your rights and obligations as a pisobet player.